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How can I get rid off annoying error message in windows 10 (help needed)

Discussion in 'SW Helpdesk' started by MRVJ3004, Mar 16, 2019 at 05:11.

  1. MRVJ3004

    MRVJ3004 Registered User

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    Hi Hello,
    I'm new to B4A.


    Recently my system attacked by malware (Ransomware). Some how I managed to recover my system (currently running windows 10) and my important personal files as well (but I did lost most of the files). Now my system is running as normal but there are some lag and slowing down. More over my Windows Update and Windows Defender no longer working and I don't know how to restart them back to normal. I've tried many method from many different website but still failed.

    The thing is when I logging in to windows I getting some annoying error message saying "windows cannot files" (please refer attached picture).

    [​IMG]

    [​IMG]

    I've tried to repair my windows 10 using "Windows 10 Media Tool". Nothing much changed after the repair and still windows update, windows defender not back to normal (now services found in "services.msc") and those 2 error still popping up as soon as logging to windows.

    If anyone have had came across these problem before if anyone have a solid solution please advice me so then I can fix my system as I don't do a fresh installation. Since year 2009 I haven't do any fresh installation until now. The only thing I did was Upgraded From windows 7 to windows 10 when Microsoft push free upgrade many years back.

    I hopping for solution and hopping to get fixed the system.

    Thanks million in advance for those who helping.

    Thanks & Regards
    MR.Vik.J
     
  2. €XC€PTiON™

    €XC€PTiON™ Registered User

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    Since you have recovered your important files, would it not make more sense to clean install the OS? Especially since you do not know yet all that was changed on your system...

    Based on your error messages though, it appears the system is attempting to run a program which is no longer present. You can see the programs that are loaded when your system starts.

    Check which apps will run from your user startup folder:
    Code:
    https://support.microsoft.com/en-us/help/4026268/windows-10-change-startup-apps
    Check services & programs run (from Windows Registry) when booting using msconfig:
    Code:
    https://support.microsoft.com/en-us/help/4026130/windows-how-to-open-msconfig-in-windows-10
    If you should find any references to the offending program, simply delete or uncheck entries...
     
  3. MRVJ3004

    MRVJ3004 Registered User

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    Thank you very much for your kind reply and great advice.

    I can do a fresh installation, but for me it's a lengthy process because I got install many apps, driver, 3rd party software and many more. So actually I don't want to do that. If I'm able to restart Windows Defender and Windows Update than that would be more than enough for me.

    Unfortunately i haven't found a fix for those two services as believe the registry has corrupted and the service aren't there in services.msc.

    In the mean time I will try to solve/fix as you advice above.

    Thanks & Regards
    MR.Vik.J
     
  4. MRVJ3004

    MRVJ3004 Registered User

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    Hi there,

    As per your advice I successfully disabled those two annoying errors from "start up" apps.
    I've just notice after you've told me to do so. refer to picture below.

    [​IMG]

    thanks again as now I don't get any of those two errors. And I'm still finding a way to reactivate Windows Update service And Windows Security service. If any one know how to do so kindly please advice me. that's would be great help.

    Thanks again & Regards
    MR.Vik.J
     
  5. €XC€PTiON™

    €XC€PTiON™ Registered User

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    Since you say that "Windows Defender" and "Windows Update" does not appear in services.msc, it may be an indication that the two services have been disabled entirely...

    Open up the Group Policy Editor: run gpedit.msc

    Go to Computer Configuration|Administrative Templates|Windows Components|Windows Defender:

    [​IMG]

    Double click "Windows Defender" folder and check that no Windows Defender policies have been configured:

    [​IMG]

    Do the same for Computer Configuration|Administrative Templates|Windows Components|Windows Update.

    Then check User Configuration|Administrative Templates|Windows Components|Windows Update:

    [​IMG]

    Confirm that none of the policies have been configured.

    If any policies have been configured, then Right-Click|Edit the policy and set to desired state. Save. Then reboot. After reboot, check that the services are once again running by using services.msc.

    Hope that helps...
     
    Last edited: Mar 18, 2019 at 12:12
  6. go

    gonzalo2600 Registered User

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    In the server of 2 companies for which I perform technical service, was also affected by the ransomware, so from there to all my clients I install kaspersky antiransomware, so far none was affected and according to reports several attacks were protected. I give you the link